Privacy Policy

Your privacy matters. Learn how we collect, use, and protect your information.

Introduction

Dovetail Solutions is dedicated to keeping your information private. When you visit our website or use our services, we gather, use, disclose, and protect your information as described in this privacy policy. You acknowledge and agree to the terms of this privacy statement by using our website and services.

1.Introduction & Scope

Dovetail Solutions is a leading IT services provider specializing in web, app, and software development, digital marketing, and is also a certified Tally Prime partner. We value your privacy and comply with all applicable Indian data protection laws, including the Digital Personal Data Protection Act (DPDPA) 2023 and the IT Act 2000. This Privacy Policy applies to all visitors, customers, and service subscribers using our website and services.

2.Information We Collect

  • Personal Information: Name, email, phone number, business details.
  • Financial Information: Payment details, billing information, transaction records.
  • Technical Information: IP address, device type, browser, OS, geolocation.
  • Usage Data: Website interaction details, cookies, tracking data.
  • Communication Data: Customer support inquiries, feedback, and messages.

3.How We Use Your Information

  • To provide, maintain, and improve our services.
  • To process transactions and manage payments securely.
  • To enhance user experience and website performance.
  • To send marketing, promotional, and service-related updates.
  • To comply with legal requirements and prevent fraud.

4.Sharing & Disclosure of Information

We do not sell your personal data. However, we may share your information with:

  • Trusted third-party service providers (e.g., payment processors, hosting providers).
  • Regulatory authorities if required by law.
  • Business partners for collaborative services with user consent.

5.Data Storage & Security Measures

  • Data encryption during transmission and storage.
  • Secure access controls and authentication protocols.
  • Regular security audits and compliance checks.
  • Firewalls and anti-malware protection.

6.Cookies & Tracking Technologies

Our website uses cookies, tracking pixels, and analytics tools such as Google Analytics and Facebook Pixel to improve user experience. Users can manage cookie preferences through their browser settings.

7.User Rights & Choices

Under Indian data protection laws, users have the right to:

  • Access and review personal data.
  • Request data corrections or updates.
  • Withdraw consent for data processing.
  • Opt out of marketing communications.

To exercise these rights, contact us at 91-9459288867 or email info@dovetailsolutions.in.

8.Third-Party Links & Services

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage users to review their privacy policies.

9.Data Retention Policy

We retain personal information as long as necessary to fulfill service obligations or comply with legal requirements. Upon request, we securely delete user data.

10.Compliance with Indian Data Protection Laws

Dovetail Solutions follows the Digital Personal Data Protection Act (DPDPA) 2023 and other IT regulations to ensure lawful data collection, processing, and protection practices.

11.Updates to This Privacy Policy

We may update this Privacy Policy periodically. Users will be notified via email or website alerts. Continued use of our services indicates acceptance of the updated policy.

By using our services, you acknowledge that you have read and understood this Privacy Policy.